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Warranty and Store Policy

Mae Shed and Playground's Limited Warranty-Guaranteed for 20 years for Playground Equipment:
For twenty years (20) from the original delivery date, to the original owner, at the original delivered to address, Mae Shed and Playground will provide replacement parts for any wood on any set sold by them that is structurally damaged by insects or water rot. This replacement does not include installation or delivery of the part(s). The warranty applies to residential users only. The warranty does not include replacement for checking (cracking), normal wear and tear, weather exposure, abuse, unauthorized modifications, incorrect customer installation or damage resulting from failure to follow manufacturer’s installation instructions.

In addition, Mae Shed and Playground will replace any defective plastic slide, swing, rope, trapeze, or accessory for three (3) years from the date of purchase. This does not include color changes, normal wear and tear, surface rust, or abuse or misuse.

Please contact Mae Shed and Playground for any claims under this warranty at 631-320-1730. All claims must be accompanied by an original dated bill of sale. It is expressly understood that the replacement warranty as stated herein shall be in lieu of any other warranties written or implied and that the replacement warranty as stated above will be the only remedy including the merchantability and soundness of use. The sole responsibility of the seller shall be its replacement obligation stated within.

Mae Shed and Playground Shed Warranty

For a period of three years (3) from the original delivery date, to the original owner, at the delivered to address, Wood Kingdom will replace any defective wood siding, trim, vinyl siding, flooring or roofing. This warranty does not include labor charges, delivery charges or installation charges. In addition this warranty does not include damages from lack of maintenance to shed, abuse, acts of God (i.e. lightening, fallen trees/branches, and wind damage), damages to paint, fading of paint, peeling of paint, etc. It also excludes consequential damages (i.e. sprinkler/ water damage).  Following the 3 year in house warranty, the manufacturer Pro-Rates each year the remainder of the 30 years for the Architectural Roof Shingles. 

In addition, Wood Kingdom will return for a period of one year to re-level any shed that requires it at no charge.

All warranty claims must be accompanied by an Original Bill of Sale. The sole responsibility of the seller shall be the replacement obligation contained herein.

For any questions regarding the terms and conditions of either of these warranties please contact us at 1-877-475-4331.

 

Store Policy

  • No Returns or refunds on delivered and assembled merchandise
  • No warranty work or claims without receipt
  • Returns and refunds made on merchandise returned in new carton with original packaging and receipt must be made within 30 days of purchase.  Charge purchases will receive a charge credit, cash purchases will receive a check refund and check purchases will receive a check refund via mail.